Social Media Guidelines
Teva Canada’s social media accounts share general information about Teva Pharmaceuticals globally and here in Canada. These social channels are not a forum to discuss products, treatments, conditions, or a venue for reporting adverse events or side effects. Rather, these social accounts are for discussing Teva news, events, our social impact, and sharing the stories of our employees, patients and caregivers.
If you have a specific question about our products or services, please visit the Contact Us section of our website: https://www.tevacanada.com/en/canada/contact-us/
If you are reporting an adverse event or side effect relating to one of our products, please contact PhV@tevacanada.com or submit your information through the Contact Us section of our corporate website at https://www.tevacanada.com/en/canada/contact-us/.
If you are having a life-threatening emergency, please contact your physician or seek local emergency assistance.
We welcome your interactions, and we’ll try to reply to questions in a timely manner. Due to the limitations of these social channels and the regulated nature of the pharmaceutical industry, our replies may be brief. When possible, we will try to direct you to additional relevant information or support.
Teva Canada’s social accounts will be regularly monitored and updated Monday to Friday from 9:00 am to 9:00 pm ET.
Social channels may occasionally be unavailable and we accept no responsibility for lack of service due to the channel platform’s downtime.
When interacting with Teva on social channels, we encourage you to be respectful and polite; and to avoid sharing fraudulent, personally identifying, or confidential content. We will not respond to foul language; disparaging, defamatory, or inflammatory comments; or topics unrelated to Teva.
We will not share specific information about our products or treatments on our social media channels, unless initiated and approved by corporate communications. We cannot comment on or respond to issues related to legal and financial matters, regulatory issues, or proprietary information on social channels.
We may provide links to independent third-party sites in posts and tweets. Teva has no way of controlling the content of third-party sites, nor does Teva endorse, or is Teva responsible for, the content on third-party sites.
Teva does not endorse, and is not responsible for, the content of any social accounts that the Teva social accounts follow.