Frequently asked questions

How do I order a Teva-Fentanyl Patch Return Program starter kit, and how much does it cost?

Teva-Fentanyl Patch Return Program starter kits are free for Teva Canada pharmacy customers. To place an order, simply contact your Teva Canada Sales Representative or email Teva Pharmacy Solutions.

How do I order additional Teva-Fentanyl Patch Return Sheets?

For independent pharmacies: Additional patch return sheets are free for Teva Canada customers, and can be ordered through your Teva Canada Sales Representative or through our secure online ordering site. Please note that shipping charges apply to all online orders. If you have any questions, please contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca.

For retail chains: Many of our retail chain partners have made arrangements to manage the distribution of Teva-Fentanyl Patch Return Sheets (which are free for Teva Canada customers) through their head office. If you’re part of a retail chain, please contact your head office for details on how to order additional return sheets. You can also order through our secure online ordering site. Please note that shipping charges apply to all online orders. If you have any questions, please email TevaPharmacySolutions@crossworx.ca.

Who can I contact if I have a product-specific question about the Teva-Fentanyl patch?

Direct all product-specific questions or concerns about the Teva-Fentanyl patch to:

Teva Canada Medical Affairs and Drug Information
1-800-268-4127 (option 3)
druginfo@tevacanada.com

Where can I find information about how to dispose of used patches that are returned to my pharmacy?

Used and returned Teva-Fentanyl patches must be disposed of according to your pharmacy’s narcotics disposal procedures. If you have any questions about the safe disposal of Teva-Fentanyl patches or other narcotics, please contact the regulatory body for pharmacy professionals for your province/territory.