At Teva, we’re committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to the personal information we collect. The documents on this page outline how we collect, use, disclose and otherwise handle your personal information. If you have any questions or concerns, please don’t hesitate to contact us at 1-800-268-4127.
Website privacy statement
Teva Canada Limited (“Teva Canada,” “we,” “us” or “our”), a subsidiary of Teva Pharmaceutical Industries Ltd., is committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to the personal information we collect through your use of our website located at tevacanada.com (the “Website”). Accordingly, this Website Privacy Statement sets out the manner in which we will collect, use, disclose and otherwise manage your personal information.
Collection of personal information
While navigating our Website or during telephone interaction, we may ask that you provide us with your personal information for certain purposes, including to enable us to process your product purchases or to otherwise serve your needs better. Often, it is optional for you to provide your personal information, but other times, including in order to complete your purchase, such information would normally need to be provided. You may choose not to provide your personal information even in such cases, but that may result in our inability to serve you in the manner to which you’ve become accustomed. We will advise you if a service cannot be performed without such information. We will also collect the personal information you voluntarily provide us, such as comments or suggestions about the Website or requests for information about our products. We also may automatically collect general anonymous information related to your use of our Website, such as the date and time you visit the Website and the pages you visit on the Website. Our servers may automatically collect information about the type of browser you use and the name of your Internet Service Provider. In addition, we may collect “cookie” information from your browser to identify your computer and provide us with a record of your visits to our website. (Collectively, the foregoing is referred to as “Usage Data”). The technology used to gather “cookie” information is provided by the Internet browser you use, and stored on your browser. You may set your browser to disable or refuse to accept cookies, although doing so may affect your viewing of the Website.
Use of personal information
We will keep the information you provide confidential and use it to support and maintain your customer relationship with Teva Canada. This will facilitate the processing and completion of your purchase and enable us to update you on changes to our product portfolio and to elicit your feedback.
Disclosure of personal information
Except as stated below, Teva Canada will not transfer, sell or otherwise disclose any of your personal information to any third party without your prior written consent.
Third-party links and Access to Third Party Services
The Website may include links to third-party websites or access to third party services (TPS) that we do not own or control. These linked resources have separate and independent privacy policies which we recommend you read carefully. We have no control over such resources and therefore have no responsibility or liability for the manner in which the organizations who operate such linked resources may collect, use or disclose and otherwise treat your personal information.
Security of personal information
We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. We will maintain the strict confidentiality of all personal information collected, and will only disclose such information on a confidential basis to employees and third-party contractors of Teva Canada who require such information for the purposes set out above. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.
Changes to website privacy statement
If we decide to change our Website Privacy Statement, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, users will have a choice as to whether or not we use their information in this different manner.
If you have any inquiries or comments about this Website Privacy Statement, please contact us at 1-800-268-4127.
Teva Privacy Notice—Drug Safety Surveillance (Pharmacovigilance and Quality)
Definitions used in this Privacy Notice
“Adverse event” means an unwanted, unintended or harmful event in relation to the use of a Teva product. With respect to medical devices, it also includes “incidents” and for cosmetics “serious undesirable effects,” but for ease of reading, only the term “adverse event” will be used in this notice.
“Affiliate(s)” shall mean any person, corporation, company, partnership, joint venture or other entity controlling, controlled by or under common control with Teva. For such purpose, the term “control” means the holding of 50% or more of the common voting stock or ordinary shares in, or the right to appoint 50% or more of the directors of the said corporation, company, partnership, joint venture or entity.
“Personal Data” means information in any format that can be used, directly or indirectly, alone or in combination with any other information, to identify a person.
“Teva” means Teva Pharmaceutical Industries Ltd., having its principal office at Dvorah Haneviah 124, Tel Aviv, Israel, or its Affiliates (or both), also referred to in this Privacy Notice as “we,” “us” and “our.”
Teva and your privacy
Ensuring patient safety is extremely important to Teva and we take the safe use of all our products seriously. Teva needs to be able to get in touch with people who contact Teva about our products in order to follow up and obtain further information, give answers to requests or to send requested material. This Privacy Notice describes how we collect and use Personal Data to help us fulfill our duty to monitor the safety of all products including medicines we market or have in clinical development (also known as our pharmacovigilance obligations) and to ensure the quality and safety of all our products.
The notice is also applicable to cosmetic products, food supplements and medical devices since the international (including Health Canada) regulations on such products require similar safety and quality monitoring. However, to facilitate the reading, only reference to drug safety is made.
Scope of this Privacy Notice
This Privacy Notice applies to information we collect from or about you online, by phone, fax, email or post, or as part of the adverse event or quality reporting regulations applicable to Teva. We may also collect this information about you through specific forms submitted by you on a site that is owned or controlled by Teva.
If you are a patient, we may also be provided with information about you by a third party reporting an adverse event that affected you. Such third parties may include medical professionals, lawyers, relatives or other members of the public.
Information we collect and why we collect it
Teva is under a legal obligation to collect specific data for reasons of public interest in the area of public health. In accordance with law, pharmaceutical companies, as market authorization holders of products, must retain all product-related documents for at least the time period of the market authorization or 25 years after the day they were created; whichever occurs later, plus 10 years following its expiry. Therefore, personal information related to the safety of our products will be retained for this time period.
Patients (subject of report)
We collect personal data about you when you or a third party provides us with information in relation to an adverse event that affected you or someone else. Where you are reporting the adverse event yourself, please also refer to the Reporters section.
Pharmacovigilance laws require us to take “detailed records” of every adverse event passed to us to allow the event to be evaluated and collated with other adverse events recorded about that product. The personal data that we may collect about you when you are the subject of an adverse event report include:
- name or initials
- age and date of birth
- weight and height
- details of the product causing the reaction, including the dosage you have been taking or were prescribed, the reason you have been taking or were prescribed the product and any subsequent change to your usual regimen
- details of other medicines or remedies you are taking or were taking at the time of the reaction, including the dosage you have been taking or were prescribed, the period of time you were taking that medicine, the reason you have been taking that medicine and any subsequent change to your regimen
- details of the adverse reaction you suffered, the treatment you received for that reaction and any long-term effects the reaction has caused to your health
- other medical history considered relevant by the reporter, including documents such as lab reports, medication histories and patient histories
Some of this information is considered by law to be “sensitive personal data” about you. This includes any information that tells us about your:
- sexual life
This information is only processed where relevant and necessary to document your reaction properly, and for the purpose of meeting our pharmacovigilance, safety and any other legal requirements. These requirements exist to allow us and competent authorities (such as Health Canada) to evaluate adverse events and make efforts to prevent similar events from happening in the future.
We collect information about you when you provide us with information in relation to an adverse event you report.
Pharmacovigilance laws require us to ensure that adverse events are traceable and available for follow-up. As a result, we must keep sufficient information about reporters to allow us to contact you once we have received the report. The personal data that we may collect about you when you report an adverse event include your:
- contact details (which may include your address, email address, phone number or fax number)
- profession (this information may determine the questions you are asked about an adverse event, depending on your assumed level of medical knowledge)
- relationship with the subject of the report
Where you are also the subject of a report, this information may be combined with the information you provide in relation to your reaction.
How we use and share Personal Data
As part of meeting our pharmacovigilance obligations, we may use and share Personal Data to:
- investigate the adverse event
- contact you for further information about the adverse event you reported
- collate the information about the adverse event with information about other adverse events received by Teva to analyze the safety of a batch, Teva product or active ingredient as a whole
- provide mandatory reports to national and/or regional authorities so that they can analyze the safety of a batch, Teva product, active ingredient as a whole alongside reports from other sources
Personal Data collected from you in accordance with this Privacy Notice may also be transferred to a third party in the event of a sale, assignment, transfer, or acquisition of the company or a specific product or therapeutic area, in which case we would require the buyer, assignee or transferee to treat that personal data in accordance with applicable data protection laws.
We may also share Personal Data with other pharmaceutical companies who are our co-marketing, co-distribution or other license partners, where pharmacovigilance obligations for a product require such exchange of safety information.
We share information with national and/or regional authorities, such as Health Canada in accordance with pharmacovigilance laws. We are unable to control their use of any information we share; however, note that in these circumstances, we do not share any information that directly identifies any individual (such as names or contact information), but we only share pseudonymized information.
We may publish information about adverse events (such as case studies and summaries); in this case, we will remove identifiers from any publications so that no individual can easily be recognized.
Our pharmacovigilance obligations require us to review patterns across reports received from every country where we market our products. To meet these requirements, information provided as part of an adverse event report is shared within Teva on a worldwide basis through Teva’s Global Database. This database is also the platform through which Teva uploads adverse event reports to various oversight authorities, including the Health Canada Web page on Adverse Reaction Reporting (https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada/adverse-reaction-reporting.html ;1-866-234-2345) and other similar databases as required by law.
Because patient safety is so important, we retain all the information we gather about you as a result of an adverse event report to ensure that we can properly assess the safety of our products over time.
Please note that for legal reasons, we cannot delete information that has been collected as part of an adverse event report unless it is inaccurate. Also, we may require you to provide proper identification before we comply with any request to access or correct Personal Data.
We hope that we can satisfy any queries you may have about the way in which we process your personal data. If you have any concerns about how we process your Personal Data, you can get in touch with Teva’s Data Protection Office: for Canada, please contact us at TCI.PrivacyOfficer@tevapharm.com. If you have unresolved concerns, you also have the right to complain to the data protection authority in the location in which you are based. Please see this link for contact details on the Office of the Privacy Commissioner of Canada. For all other regions, please contact us at IL_Privacy.Tevail@teva.co.il.
Teva takes measures to secure Personal Data from accidental loss and from unauthorized access, use, alteration or disclosure. Additionally, we take further information security measures including access controls, stringent physical security, and robust information collection, storage and processing practices.
All pharmacovigilance databases, including the Global Database, are hosted in Israel by Teva. These are administered and supported around the clock by Teva’s dedicated pharmacovigilance IT teams in Israel, Romania, Germany and the United States. Teva also engages a data processing company in India (Accenture) for data entry, administration and data cleansing of a limited part of the pharmacovigilance database. For more information on any of these transfer methods, please contact us using the email address below.
Changes to this Privacy Notice
If we decide to change the substance of this Privacy Notice materially, we will post those changes through a prominent notice on the Website.
Personal Data is submitted to Teva and is hosted and stored in databases on servers situated in Israel, which are owned and maintained by Teva Pharmaceutical Industries Ltd., an Israeli limited liability company whose principal place of business is at:
124 Tel Aviv,
If, at any time, you have questions or concerns about this Privacy Notice, please email our Data Protection Officer at IL_Privacy.Tevail@teva.co.il. We will use reasonable endeavours to answer your question promptly or resolve your problem.
Effective: November 2020