Shared Solutions®

Shared Solutions® is a unique, personalized support program available to anyone touched by multiple sclerosis (MS), including patients, family members, friends, caregivers and healthcare professionals. The program is not limited to any specific MS therapy.

The Shared Solutions® team processes over 50,000 calls per year and deploys Copaxone®-certified, field-based nurses who help patients with personalized injection training. This proactive, compassionate and free program operates from our Montréal office and works with patients throughout Canada. It allows Canadian patients to speak directly with nurses trained to advise on and answer a vast array of questions, such as about the causes and symptoms of the disease, injection techniques and management of side effects, treatment coverage options, and how to maintain the best possible quality of life.

Shared Solutions® also offers the following services to patients currently on Copaxone®:

  • Confidential one-on-one counselling
  • Ongoing MS support and proactive follow-up
  • Injection training
  • Reimbursement counselling
  • Home delivery program

Healthcare professionals and patients can inquire about these services by calling Shared Solutions® at the following numbers (9:00 am–6:00 pm Eastern Time, Monday–Friday):

  • Toll free (Canada): 1-800-283-0034
  • Local (Montréal): 514-878-1638
  • Fax: 1-800-643-0031
  • Email: info@sharedsolutions.ca 

You can also visit us at sharedsolutions.ca.

Multiple Sclerosis: A Guide for Caregivers

Are you a caregiver for someone who has multiple sclerosis? Download this handbook to get practical advice on being a healthy care partner.

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