Our Commitment to Customer Care


At Teva Canada, our customer commitment is founded on two main principles:

Contact us

For customer service contact information, click here.

Terms and conditions

Minimum Order Value:

$500.00 minimum order value


Payment terms:

2% 30 days; net 90

Cheque Payments:

Mail to: PO Box 46288, Station A, Toronto, ON M5W 4K9

Electronic Payments:

Remit electronically to Teva’s account at TD Canada Trust.

EFT remittance details to be sent to: EFT.PaymentCentre@tevacanada.com.

To be setup for electronic payments, please contact Chuck Bachert, Lead Accounts Receivable, at charles.bachert@tevapharm.com.

Merchandise Lost or Damaged in Transit

Claims for damaged products or shortages of goods in a shipment prepaid by Teva Canada must be reported to the Teva Canada Customer Care Representative within 30 days from receipt of delivery.

Return Policy

All product returns for credit must be pre-approved through a Return Merchandise Authorization issued by Teva Canada, in its sole discretion.

Expired products returned solely for destruction and not for credit, however, do not require a Return Merchandise Authorization.

A Return Merchandise Authorization may be requested from a Teva Canada Sales Representative or a Customer Care Representative. 

Narcotic and Controlled drug products must also have a separate written approval by a Teva Canada QPIC before they can be returned; please contact Customer Care for more information.

Once a Return Merchandise Authorization has been issued, Teva Canada will issue a credit for returned products under the following conditions:

A returned product will not be accepted if it has been subjected to improper storage, exposed to fire or smoke, or involved in a fire or bankruptcy sale.

Credits will be based on the original acquisition or current cost—whichever price is lower and subject to adjustment for any applicable professional allowances, discounts, or other ordinary commercial terms.

No credit will be issued on a product that has been sold on a non-returnable basis.